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Can't send test email nor campaign

  • 21 September 2022
  • 2 replies
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Hello Klaviyo community!
Any attempt of sending a test email or a campaign in the last 2 hours have returned an Error message asking to try later or contact support - both of which I have done. Is anyone else experiencing a similar issue or know how to resolve it? 
Many thanks,
Magdalena

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Best answer by Magdalena 22 September 2022, 14:05

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Hey @Magdalena 

Welcome to the Klaviyo Community! Happy to help, but quick question can you show us what the error looked like? There could be a number of reasons depending on the type of error you are getting. For many, clearing the cache and browser history will fix the issue, but for others, like if you hit your preview send limit, the error should automatically be clear today. Also if Support has already responded what did they say was the cause for your peers to learn from?

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Hey @stephen.trumble 
Thank you! Support just came back to me asking for campaign details so I hope they are looking into it. The issue seems to be limited to this campaign only as I can generate and send previews of other campaigns. As soon as they found (and fix) the problem, I will update on the forum. 

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