Cannot Filter by product specific in shopify

  • 9 November 2020
  • 3 replies

Badge +1
  • New Member
  • 2 replies

Hey i was trying to create a flow like this


Using Produt specific Trigger, but this is not working for me since I cannot filter by `items` in the trigger.

I only see the `$value` option.  I don’t konw why.


Any idea?



Best answer by cassy.lee 12 November 2020, 03:46

View original

3 replies

Badge +1

Anyone experiencing the same? I think Klaviyo is very powerful and I would like to use it but this is blocking me.

Userlevel 6
Badge +8

Hi @Ton 
Thanks for writing to our Klaviyo Community. This is a great question on creating a product specific flow! 

When no one has triggered an action, like viewing a product or purchased an item, there’s no record of the event. Klaviyo doesn't have any knowledge of the fields this event can contain, so all it’s pulling in is $value at this time. Once at least one event of this type has been recorded, you should be able to select from the different fields that are present in the event. 

You can actually test your flow logic to ensure that it is working properly by using the Trigger Preview Setup tool. You can learn more about Testing and Previewing your Flow Messages here.


Hope that’s helpful! 


Badge +1

Thanks ! that was my problem, everything up and running now :)