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Changing the “From” name


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On my email newsletter, the “From” line states my personal name rather than the name of my company. What part of the system do I need to go into in order to correct that?

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Best answer by retention 4 May 2022, 20:37

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Thanks Stephen, I’ll try that.

Userlevel 6
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Hey @Kwei 

If you are still having an issue, I would reach out to Klaviyo Support and open a ticket. They will be able to go into your account and troubleshoot what is actually happening. You should definitely be able to change your name. Sorry my troubleshooting didn't help. 

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Well, couldn’t  fix it. I guess it doesn’t matter in the end--my name is on the blog post anyway so it probably doesn’t make any difference

Userlevel 6
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Hey @Kwei 

Sorry for my confusion. In gmail and many other ESP you can have many email address associated with one profile. I thought you meant that your sending email address from the preview was also part of your receiving profile and therefore would show your name and not the business. Since this is not the case, have you tried clearing your browser history and cookies and then try resending? Your ESP may recognize the sender from previous emails sent and just needs to be reset, if clearing everything doesn't work, it is likely a bug and will need to be looked into by our Support team.

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@stephen.trumble would you mind explaining your last response further? I wasn’t clear.

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hmm, you mean a non-gmail account? I was sending it to kjoq@earthlink.net, which is an alternative email I have.

Userlevel 6
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Hey @Kwei 

I believe that is the reason you are seeing your name still because the sending email is part of your profile and Gmail shows the name on the profile if its a know email address. Can you try sending the preview to another account to see if is showing your name there? 

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It’s under the same gmail account kweiquartey@gmail.com

Userlevel 6
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Hey @Kwei 

Quick question to follow up what @retention suggested. Is the sender email address associated with your profile in your email service provider or is that a completely separate account?

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Yes, understood, but all that is in place already. I just did another test with a random template to be sure I wasn’t mistaken. See the last panel, the sender name is Kwei Quartey, even though the contact email is contact@ediblecalm.com. So somewhere deep in settings there must be an incorrect entry.

 

Userlevel 7
Badge +38

Hi @Kwei,

The default “From” name is from your organization contact settings in your Accounts → Contact Information → Organization tab.

Should look like this:

Just note, this only sets the Sender Name moving forward with new messages in Campaigns and Flows.  You may want to go back to all your existing Flow Messages and change them manually.

Hope that helps!

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