Create a flow with free account

  • 15 January 2021
  • 1 reply


Hey, i just want to ask, when i have the free account and i create a flow, for example when the customer doesnt complete his order.Will this email flow send out automatically?

Because i turned all the mails from the flow into activate with the green colour and there it doesnt show any message, so it seems like that it works.


Thanks for your help guys.


Best answer by Julia.LiMarzi 15 January 2021, 19:59

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Hi @sebas911 and welcome to the Klaviyo Community!  

Users on free plans can definitely create and implement flows. The only limitation will be how many emails you can send. When you hit that threshold, you will be required to upgrade or the flow will stop sending until the following billing cycle. You’ll be able to see how many emails you’ve sent in your Account Settings

If you’re not seeing people trigger your flow, check that your integration is correctly configured, you are collecting consent, and confirm that people are taking the action or meeting the conditions you set for triggering your flow. 

For example, if you are setting up a welcome flow that triggers when someone joins a specified list, confirm that people have joined that list. For a metric-triggered flow, take a look at your analytics tab and filter based on the metric you are using to trigger your flow to confirm that people have taken the action since you set up your flow. 

If you are looking for help with a specific flow, please share the details of your flow here so we can help! Details to include are the flow trigger, any flow or trigger filters, what integrations you are using for the flow trigger.