I set up a flow to send a series of emails when a customer purchases a specific product, seems simple enough. I even purchased the product MYSELF to test that the flow worked.
It looked like it was working, so far the first two emails have gone out to the people who have purchased, but for some reason, the FIRST person who ordered the product did not get the third email in the series.
Her account wasn’t skipped, there is NO way to force the email to go out to her, to resend it or anything. Her account just NEVER went to the next email in the flow.
WHAT THE HECK?
The only thing I can think of is that she was skipped at the beginning due to Smart Sending (the bane of my existence) but I fixed that and she got the SECOND email just not the third!
Oh and for some reason, I’m not getting the emails either, plus there is no way to MANUALLY send the flow emails or push my account through the flow, I just don’t exist in there anymore, even though I DID purchase the item and so I should get the emails as well.
The last thought is that I added email #2 and #3 after testing that the first email triggered properly (when I purchased it). But I used the “back-populate flow recipients” option to help push people along.
I’m stuck, like this lady in the flow! Please help. I REALLY wish I could a) manually push an email out to the people in the flow (if it gets stuck like in this example) and b) easily see on ONE page all the messages in the flow and who they went to.
LASTLY, is there a way to convert this flow to be sent to people who are added to the segment that I’ve also created for the purchase of this product? Or do I have to just recreate the flow and figure out how to add those three people without RESENDING the emails to them?
Best answer by alex.hong
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