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Delayed Shipment Flow Email

  • 2 August 2022
  • 2 replies
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Hi There,

 

I am currently having some issues with our warehouse where they are taking some time to send orders. I would like to set up a flow so that if an order has been placed and the order status is still unfulfilled for 3 days, the customer receives an email apologising for the delay. Any best practices for this?


I know i could do this as a campaign to a segment, but want it so things are automated.


Thanks


​​​​​​​Henry​

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Best answer by Dov 2 August 2022, 19:56

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Hi @hc07yer,

Thanks for sharing this question with us.

In your order confirmation flow, you can add a 3-day time-delay after your initial “Order Confirmation” email followed by a conditional split defined as: “What somebody has done > Fulfilled Order Zero Times > since starting this flow”.

On the “Yes” path of the split, include an email with the apology for the delay and leave the “No” path blank i.e. no emails below it. That way, if the user has their order fulfilled, they’ll exit the flow, if the order hasn’t been fulfilled since they placed their order, they’ll receive the email.

I hope that’s helpful.

 

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Thanks Dov, thats really helpful!

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