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Does Klaviyo automatically remove duplicate profiles in flows?

  • 22 December 2021
  • 1 reply
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If I have a flow filter and in it, 3 different conditions (with OR) but in those conditions, maybe a person is duplicated. Does klaviyo only takes that email once?

 

Thanks!

 

 

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Best answer by alex.hong 26 December 2021, 08:08

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Hi @almamedina,

Welcome to the Community! Thanks for posting your question here and hope to provide some info!

A customer will follow through a Flow only once as long as they meet just 1 of your 3 OR conditions. It will not duplicate a send for them because they may hit 2 categories. 

More information on how contacts move through a flow can be found in this link.

Have a good day!
Alex

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