+3
Hi,
I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below:
Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify?
Thanks
Best answer by stephen.trumble
View original
+60
Hey
Thank you so much for coming to the Klaviyo Community for help with your email template.
Because this is a server error with shopify you will need to reach out to Shopify Support.
+3
Thanks, I’ll check in with shopify support now
+2
+1
I am having the same issue, Shopify said its Klavyo’s problem to fix? has anyone figured out how to fix this problem?
+1
I am going through the same issue. Contacted support and both Shopify and Klaviyo are playing the blame game on each other. It’s frustrating.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
