Falling out of abandoned cart flow


Hi, I want to send a second set of emails in the abandoned cart flow and I wonder if I need to manually add a step that says ‘if purchase has not been made in the last x day, send second email’. 

Or would that be unnecessary? How would Klaviyo know that purchase was made on this abandoned cart?


Best answer by 4 May 2021, 16:46

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Userlevel 5
Badge +3


you can add conditional split before that email saying placed order zero times in the last [X] days where flow (or Attributed Flow) is [THIS FLOW]

Userlevel 6
Badge +4

Hello @JaSn,

You typically wouldn’t need to add any additional flow filters to the Abandoned Cart flow to ensure customers have not made a purchase to be proceeding through the flow.

By default, the Abandoned Cart flow should have a flow filter of “What someone has done, Has Placed Order zero times since starting this flow” which would automatically remove customers from the flow should they make a purchase since starting the flow. You can learn more about this and further understand how an Abandoned Cart flow functions from the Creating an Abandoned Cart Flow article or from our video guide here: Objective Video: Turn On an Abandoned Cart Flow.

Hope this helps!