I am getting so frustrated with a particular flow. We’ve implemented a membership program for a client with 3 tiers - Shore, Core and Peak. The customer Shopify Tag is then set to Shore, Core or Peak and the customer then receives an email automation. the whole process is as follows:
New member requests get tagged “Shore Pending”. Once their total annual spend has been assessed they get tagged Shore, Core or Peak depending on what that value is. It works for EVERYTHING other than Shore. The setup is identical for each but the email automation for Shore is just not sending. What’s more furstrating is that it was working when we tested in November and now come January, when the client wants to launch, it just stopped working.
Best answer by Paul S
The things I would check on :
1. If the trigger event that starts the flow (whether it be a list or segment based trigger or an event based trigger) has been set correctly.
2. Then I would double check to make sure that nobody has been skipped that should not have been based on any flow filters or smart sending (if smart sending is enabled).
That is where I would start. If you check on those items and find that they are set up correctly but you’re still not able to get the Shore flow set up, please let the Community know.
If you were able to resolve, can you let us know what steps you ended up taking or what ended up helping?