I am getting so frustrated with a particular flow. We’ve implemented a membership program for a client with 3 tiers - Shore, Core and Peak. The customer Shopify Tag is then set to Shore, Core or Peak and the customer then receives an email automation. the whole process is as follows:
New member requests get tagged “Shore Pending”. Once their total annual spend has been assessed they get tagged Shore, Core or Peak depending on what that value is. It works for EVERYTHING other than Shore. The setup is identical for each but the email automation for Shore is just not sending. What’s more furstrating is that it was working when we tested in November and now come January, when the client wants to launch, it just stopped working.
Best answer by Paul SView original