I’m trying to build an upsell block for a Placed Order triggered post purchase email. I want the block NOT to show if they purchased this particular item, and SHOW if they did not purchase this item. This is what I tried and it doesn’t seem to be working. Please help! Thanks!
Best answer by Dov
Thanks for sharing this with the Klaviyo Community.
You’ll need to use the syntax for event variables using the hide/show feature. Using your example, with the collection name of PONYTALE. You’d want the statement to look like the following:
not "PONYTALE" in event.Collections
This will only display the block if PONYTALE is not a part of the collection(s) they purchased. If it is part of the collection they purchased, the block will hide.