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How can I prevent my emails appearing in the promotions folder?

  • 19 May 2021
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I’ve noticed my emails are now appearing in the promotions folder in gmail and my open rate has dropped dramatically - is there anything I can do to prevent emails going here?

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Best answer by Dov 19 May 2021, 19:25

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What’s the dramatic drop in numbers?

 

In my opinion, it’s hard to game the Google system.  Given that, if your emails are truly promotional, I wouldn’t worry about them going to the Promotions tab.  The promotions tab has been around long enough where Gmail users know, and now maybe prefer (I know I do), the separation of emails by type. 

 

If you want to try and get your messages in the primary inbox, in your first message or at the point of sign-up, you could ask your subscribers to move that first email to their primary inbox to tell Google to put it there in the future. 

 

I have a feeling there may be something else that’s contributing to the drop in open rates (just guessing though).  All of our emails go the promotions tab, we have 30K subscribers and get an open rate of 20%.  What’s your site?

 

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Hi @DBC ,

There is no strict rule about this since if google tell us why and how they do this we will all find an easy workaround. The main thing that is known is that if you have $ sign or some words that are widely used for sales in the subject lines combined with low open rate of previous emails gmail will flag them as promotional emails. 
Other thing is the open rates are closely connected to gmail promotions tab, the lower open rate the bigger the chances it will go to promotional email and the more your emails go to promotional there are less chances they will get opened.

My suggestion is try with simple subject lines that don’t talk about sales in any way, and than for a few weeks only send to your highly engaged segment. Rise your open rate to at least 20-25% if possible. With this klaviyo will put you into IP with accounts with higher open rate and also gmail will start seeing your emails as less spammy.

Once your ratings get better and you start seeing all your emails in inbox you can start sending emails to bigger list. Just make sure not to move to fast because if the lists are bad and with low open rates you will get back to promotions fast.

I also recommend often cleaning of you inactive subscribers. If someone received 10 emails and didn’t open even 1, there is no point of keeping them around, you wont make more sales by sending emails to people who never open them.

 

Userlevel 6
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Hi @DBC,

Thank you so much for sharing your question with the Klaviyo Community. And thank you @Manny Singh and @forman for your insightful replies.

What’s the dramatic drop in numbers?

 

In my opinion, it’s hard to game the Google system.  Given that, if your emails are truly promotional, I wouldn’t worry about them going to the Promotions tab.  The promotions tab has been around long enough where Gmail users know, and now maybe prefer (I know I do), the separation of emails by type. 

 

If you want to try and get your messages in the primary inbox, in your first message or at the point of sign-up, you could ask your subscribers to move that first email to their primary inbox to tell Google to put it there in the future. 

 

I have a feeling there may be something else that’s contributing to the drop in open rates (just guessing though).  All of our emails go the promotions tab, we have 30K subscribers and get an open rate of 20%.  What’s your site?

 

@Manny Singh is spot on here - there is no inherent reason to be wary of the promotions folder, however, having a call out is a great strategy to prompt users to move the message to their primary inbox if you wish. We also have further strategies to target the primary inbox here.

On @forman’s point, clearing out inactive subscribers from your Klaviyo account is important for strong deliverability rates. If you have concerns about your rates, I strongly recommend registering for our brand new Klaviyo deliverability course: Improving Deliverability and Maintaining Klaviyo Account Health to learn tips for maintaining a healthy sending reputation. I also recommend checking out this post in the community on improving open rates, in addition to Forman’s suggestions, it contains other helpful information to look out for. It’s unlikely that the low open rate is directly related to email going to the promotions folder, and this thread will help you further dig into the broader solution.

Thanks and have a wonderful day.

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