I have just opened up wholesale ordering on my website via customer groups in Bigcommerce (wholesale customers required to log in). They have the option of a 30 day account for payment which is then sending them into Awaiting Payment - and thus firing the Abandoned Cart flow. How can I stop the abandoned cart emails from going to those that are Awaiting Payment?
Is there a way to eliminate certain customer groups in the flow; or eliminate Awaiting Payment people?
To clarify, retail customers do not have the 30 day account option and pay upfront.
Best answer by Julia.LiMarziView original