I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?
Best answer by Manny Singh
What’s the flow filter you have set up? Why do you think it’s set up wrong? Is it because of the Skipped subscribers?
Once thing to note, turn OFF smart sending for these emails. I see it’s currently turned on, so they may not get the email if they received another email within a 16hr timeframe (if you’ve left it at the default).
If that doesn’t do the trick, you can see why they are being skipped by clicking on the email then on the left-side click “Skipped”. It’ll take you to this screen to show you why those subscribers were skipped in the flow: