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How do I correctly set up my product review flow

  • 18 November 2020
  • 8 replies
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I have set up a product review flow & made it active but I don’t think it’s set up correctly. I would like customers that have purchased only once to get one email & then customers that have purchased multiple times to get a different email. Can you help me correct this?

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Best answer by Manny Singh 19 November 2020, 03:48

What’s the flow filter you have set up?  Why do you think it’s set up wrong? Is it because of the Skipped subscribers? 

Once thing to note, turn OFF smart sending for these emails.  I see it’s currently turned on, so they may not get the email if they received another email within a 16hr timeframe (if you’ve left it at the default).

If that doesn’t do the trick, you can see why they are being skipped by clicking on the email then on the left-side click “Skipped”.  It’ll take you to this screen to show you why those subscribers were skipped in the flow:

 

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Manny Singh
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What’s the flow filter you have set up?  Why do you think it’s set up wrong? Is it because of the Skipped subscribers? 

Once thing to note, turn OFF smart sending for these emails.  I see it’s currently turned on, so they may not get the email if they received another email within a 16hr timeframe (if you’ve left it at the default).

If that doesn’t do the trick, you can see why they are being skipped by clicking on the email then on the left-side click “Skipped”.  It’ll take you to this screen to show you why those subscribers were skipped in the flow:

 

"Mailbox" Manny // eCommerce Strategy @ apollomerchants.com
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Thank you for your reply & help. It is the Product Review/Cross sell flow. I don’t think it’s set up correctly as they are all being skipped.

I have turned off smart sending now & tweaked things slightly. I’m wondering if the conditional split is set correctly now. It is now set to Fulfilled an order greater than 1 over all time. The people that have ordered multiple times will go into the yes flow & the customers that have only bought once will go to the no flow. Does that look correct now?

 

Manny Singh
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Looks good! You're using shopify for your ecommerce platform, correct?

"Mailbox" Manny // eCommerce Strategy @ apollomerchants.com
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yes, thats correct

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Hello good day Klaviyo community just a newbie guy here. 
@home dweller I saw your Product Review Flow interesting I wonder how you set up your email template that goes to “Fulfilled Order greater than one” does that list multiple product to review in just one template?

Im currently unsure if the dynamic content that Klaviyo provided can handle multiple product see this screenshot

So can you share how you set up the email template for single product item. and multiple product item.

 

Thanks 

cassy.lee
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Hi @ChrisPB, 

Thanks for posting to the Community and sharing your template goals. I can’t speak to how @home dweller does this, but an option to get multiple products into a Product Review flow would be through a Dynamic Table Block. You can set up multiple Event Variable arrays (examples and walk through in this article) and it will pull in those images and product titles into your email. There are additional steps on how to trigger a metric-based flow, like Product Review via the Placed Order metric in this section of the article. 

Not sure if @Manny Singh you have any additional thoughts/comments to add based on your experiences? 

Thanks,
-Cass.

Manny Singh
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Hi @ChrisPB, it looks like @home dweller’s flow is more separating between new customers and repeat purchasers instead of more than 1 product in the order vs 1 item. 

 

The default setup within Klaviyo’s product review flow will automatically add all the items in the order.  Below is a picture from one of the brands I manage as a test:

 

"Mailbox" Manny // eCommerce Strategy @ apollomerchants.com
C

Hey guys @cassy.lee @Manny Singh  thanks for all these infos . I have also confirmed these to klaviyo support.

This time Im having trouble now working on the dynamic link provided from the Product Review Flow. the format that I currently using is 

{{ organization.url }}products/{{ item.product.handle }}#judgeme

#judgeme is basically the anchorlink from the app that we used to handle product reviews on our shopify site.

However that link above is messing up the URL format the {{ item.product.handle }} is not working and and falling on different ways.

https//www.oursite.com/products/productname?_ke=eyJrbF9jb21wYW55X2lkIjogIlM1NlJ0ayIsICJrbF9lbWFpbCI6ICJieXJvbkBkYXJyb2NoLmNvbS5hdSJ9#judgeme
 

it has this bunch of text along the link, and Im not sure why. do you guys have any idea why is this performing like this?

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