Hi,
How do I exclude someone from receiving flow emails if they have received an email in a different flow?
For example:
I want to ensure that people who have received my Cart Abandonment emails in the last 7 days don’t receive the Browse Abandonment emails.
How can I do this?
I’ve looked in both conditional splits and flow filters but I cannot figure it out.
Thanks.
Best answer by Edgar Emmanuel
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+7
Hi Becky, I get that you don't want to bombard anyone who's abandoned their cart within 7 days from receiving a browse abandonment email if they abandon browsing a product win that same period.
What you need to do:
is create a segment for any subscriber who has abandoned their cart in the last 7 days.
Now, in your browse abandonment flow, use a trigger filter to exclude them at the beginning of the Flow/Update profile property (has abandoned cart in the last 7days to No)
This will prevent them from actually getting the browse abandonment email.
If you want to exclude
Do let me know if this works.
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