How do you create a conditional split based on who used a static coupon from an older email?

Hi there @stellapuivoon, 

Thanks for sharing your question with us!

Yes, that conditional split will work as long as you add the coupon code name to the ‘contains’ parameter. I’d suggest checking out this helpful thread for more insight on conditional splits and static coupons in a flow.

However, it should be noted that instead of adding this conditional split, you could add a flow filter with the conditon ‘has not placed order since starting this flow’. This filter would immediately kick out any user who placed an order at any time in the flow. Additionally, the timing of delays are aligned with our winback help center documentation, except for we suggest the second time delay be 10 days vs 14. 

I know one of our Community Champions, @chelsgrove recently wrote about winback email strategy, she might have some insightful advice on timing of these emails! Finally, I’d recommend checking out these winback-related Community threads that could step up your game event more!  

Thanks for participating in the Community!

-Taylor