How to get the event of a customer action?

  • 5 February 2021
  • 1 reply

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I want to subscribe to some particular customer action events. Is there a webhook that I can subscribe to for getting these events on my website’s endpoint. For example, I would like to get notified when a customer abandons their checkout on Shopify app.


Best answer by alison.gori 11 February 2021, 18:30

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Hi @iamprayush,

We currently don’t offer a webhook-based solution you can use to pull events. Is there a need for these events to trigger elsewhere outside of Klaviyo? Or are you just looking to track these events on a regular cadence?

If you’re looking to get Shopify-specific events only, we recommend pulling these directly from Shopify into your data warehouse/site as Klaviyo is just acting as the middle man in this scenario.

If you’re looking to pull Klaviyo-triggered events only, or would prefer to pull everything from a single source, it’s fine to do so from Klaviyo utilizing our Metrics API. 

This guide should provide you the information you’d need to achieve this.