I want to send a flow to members of our website who cancel their paid monthly subscription. I’m relatively new to this platform, but have looked at the communities questions and didn’t see anything surrounding this subject. Please help if you can!
Best answer by Paul S
So the most important thing to understand would be how the information is passed to Klaviyo when a member of the website cancels their paid monthly subscription. If this is tracked as an event metric, we can use that event metric to trigger the flow. Guide to Creating a Metric-Triggered Flow
Depending on what platform or plug in you’re using, here are a few from our help center.
If this is being passed as a custom profile property as opposed to a metric/event, you could create a segment that has the criteria of whatever that property is being stored in Klaviyo as and can create a segment triggered flow if that information is not coming through as a metric. Guide to Creating a Segment Triggered Flow
Hope that helps point you in the right direction.