Here is the scenario:
Visitor comes to my site and looks around, and decides to leave.
Exit intent popup shows and they fill it out to get a coupon emailed to them.
They check their email and get the coupon.
A period of time passes, say a month, and they come back to the site and look around and leave
The exit intent popup shows again, this time prefilled since they’ve already filled it out.
The problem is that they do not get a new email because they are already in the Exit Intent Coupon Flow.
Is there a workaround to this? Other platforms allow you to trigger a flow based on things like tags, and you can add/remove tags within a flow so you can keep people getting the same TYPE of email over and over again, like a exit intent coupon...
Best answer by caroline
Assuming that your exit intent pop-up is linked to a Klaviyo list, a profile can’t enter a Klaviyo list twice. Even if you did remove the profile from the list after the first signup, the flow wouldn’t be triggered when the profile is re-added.
Instead, you could make an API call using Klaviyo’s Track API -- for example, “Triggered Exit Intent.” If that user has opted in, you could then send them an email with the coupon.
Does that address the issue you’re referencing? Happy to provide further recommendations if you can clarify where the misunderstanding is.