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HTM Code in some areas displays perfectly in editor but once sent, views at raw code

  • 20 July 2022
  • 1 reply
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Hey all! I’ve noticed this weird unfortunate instance in the Klaviyo editor. When adding css code to the title of inserted products, the code works and displays perfect in the editor but once they campaign is sent out, the recipients receive an email with raw code visible.

As you can imagine, this is pretty embarrasing to send this out as a brand.

 

Has anyone experienced this with Klaviyo editor?

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Best answer by Dov 21 July 2022, 16:44

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Hi @Glow Atelier,

Thanks for sharing this with us. Sorry to hear you’re experiencing some difficulty here.

Do you mind sharing which email client you noticed the HTML displaying? I’m wondering if this was consistent across email clients or if you’re just experiencing it through a single client. You can test separate email clients manually or use an email rendering service like Litmus or Email on Acid.

If you’re noticing the issue across email clients, can you share the code you’ve inputted into the block?

Thanks for being a community member.

 

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