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I am getting a lot of ADD TO CARTS but Flow is not sending to abandoned ones.

  • 11 June 2021
  • 1 reply
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I need some help, maybe my flow is wrong? I use Shopify and connect Klaviyo. I sent up a few flows and they all are working, but the abandoned cart flow does not send any. Any way around this?

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Best answer by marissanunez 13 June 2021, 23:53

Hi @RoyaltrinketsUSA 

 

Are you triggering the flow off of started check out or added to cart?  (I’d also confirm that you’re seeing activity on these metric’s activity feeds)

 

For added to cart, if you’re using the flow from the flow library in Klaviyo you should see these filters:

  • Someone has not placed an order since starting this flow.
  • Someone has not started a checkout since starting this flow.
  • Someone has not been in this flow in the last 30 days.

It’s possible people are being skipped because they don’t meet this criteria, I’d suggest looking at the skipped profiles and reasons.

 

The same could be true if you’re using started check out but the filters would look like this if you’re using the flow from the flow library:

  • Someone has not placed an order since starting this flow.
  • Someone has not started a checkout since starting this flow.

I hope this helps!

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Hi @RoyaltrinketsUSA 

 

Are you triggering the flow off of started check out or added to cart?  (I’d also confirm that you’re seeing activity on these metric’s activity feeds)

 

For added to cart, if you’re using the flow from the flow library in Klaviyo you should see these filters:

  • Someone has not placed an order since starting this flow.
  • Someone has not started a checkout since starting this flow.
  • Someone has not been in this flow in the last 30 days.

It’s possible people are being skipped because they don’t meet this criteria, I’d suggest looking at the skipped profiles and reasons.

 

The same could be true if you’re using started check out but the filters would look like this if you’re using the flow from the flow library:

  • Someone has not placed an order since starting this flow.
  • Someone has not started a checkout since starting this flow.

I hope this helps!

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