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I don't have a business email but I put in an email in Klaviyo, is that why my emails are going to spam?

  • 4 June 2021
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I don't have a business email but when klaviyo ask me what should the sending email be I put in one is that why my emails is going to promotios?

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Best answer by cassy.lee 5 June 2021, 01:07

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Hi @tiana

Thanks so much for being a part of our Klaviyo Community and for sharing this question! Can you clarify what type of email you included, ie. if its a @gmail, @yahoo, etc.? We generally do not recommend using an email address that is a @gmail.com, @yahoo.com, @hotmail.com, @aol.com, or @outlook.com address, as that does affect the deliverability of your emails. You can update your sending email address by following the instructions in this guide: How to Change the Sender Email Address

This Community post below will provide some more insight on Email Deliverability Best Practices 

Additionally, this full Help Center article on Understanding Deliverability Best Practices is also another helpful resource to reference! 

Thanks and have a great weekend, 
-Cassy 

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thank you

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