Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,730 Topics
- 4,764 Replies
Hey guys, hope you’re fine.We can’t activate abandoned cart reminder flow (the default pre-built Klaviyo flow).Also, I don’t understand why do we have a “red cross” on the second pre-requisites and what to do to be “compliant”. To be more specific:we integrated klaviyo with shopify and we checked the integrations tab. Also, we tested our integration in the “setup web tracking” section in klaviyo: everything is working. we can’t see the added to cart event in the analytics → metrics section we tried to add the klaviyo custom code to our source code as follow, but we didn’t see any changes, also we don’t find any klaviyo script in the source code (we just tried through google developer console: right click on the web page → inspect) Now, our questions are:Our klaviyo billing plan is not active, so we’re runnig a free version of klaviyo. In order to activate all klaviyo features, do we have to activate klaviyo’s paid plan? Are these problems related to our custom shopify store
I’m starting an on-going “educational email” flow. I’ve written the first few so far spaced about a week apart, but I want to start opening it to people, then write an email or two a week to keep it rolling in close-to-real-time. (I don’t have the capacity to write weeks and weeks into the future.) But I want to build in a safeguard so if I run behind, people don’t accidentally EXIT the flow. So I’ve sent the Time Delay after the current final email at 60 days. Check me on this:If “Bob” has received the last email in the flow (eg, Email #4), and is sitting inside that 60 day holding period...and something happens where I don’t get Email #5 written for 10 days since Bob got email 4...I would be able to slip in a new time delay of 11 days, pop in Email 5, and Bob would receive #5, then go back to my 60 day holding tank till I get another one in there. Right?
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Hi,I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below: Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify? Thanks
Hi,I am trying to something complicated with tagging flows and need some help.So with a client that use Octane Ai quiz function and it has its own Quiz completed feed. Now the quiz completed feed brings in all quiz results and a list of recommended products. The issue i have is i can only use those recommended products with in the quiz feed and no where else.What I want to be able to do is tag this recommend product as custom properties on the individual profiles.When setting up the trigger split I can’t target that line in the trigger event. I want to be able to target product all > 0: > Title and Product all> 1: > Title and Product all > 2: > title.Is this even possible? Thanks in advanceDave
Hi Klaviyo Experts, Is there a way to see what products customers bought from flow emails just like how we can see what customers bought from campaign emails. since we have diverse products, i want to see what product customers are buying from onboarding flow email x. Is there a way to see this?Thanks,Sunny
Hello! I have read the “why is my email being clipped” information. But our emails are usually a bit over 100 kb. We want to be able to use over 20 links. But with the tracking code one link will take around 1 kb (20 links = 20 kb). Is there some way to shorten the tracking parameter? This is an example. Why so long?a target=3D"_blank" href=3D"https://trk.xxxxxxxx.com/ls/click?upn=XXXXXXXX=B7pA9zGl74sfsaJq2MjtOjIFjPQ8QKQyYP40kEA3uwsYeXh4TWxfT7l2Jts128hjDQdGqySOMyi=lx33Fjsr7hXXXXXXXXAiV-2BO0-2BEFPPjSOn9XKTh93x37ejgP2NiCVJK6qruKDWre44ChiPZq=u-2FaVVtJpLkxjaaC-2BCNakfIqw5MUhY1-2B9RHT7s4X67SnO-2Bqmf6psVRrlG4d8XOptisjX=H0jWwW3fhrC9270-2FYNF8lgWrAOBNjkjIWWTAa1wQfAgL4FCk6bw-2BwSPpVLRnIaTviX4CbZA=4SR8MtXV9Mh-2BcBCgUYIMDvZb0r22lyEQJbK6V6Sj3L4ROyEADUFKoHECHuYp1-2FE42l6tWGl=yi8pOLFJTign-2Fbi9ZZi-2FBW5FByg0-2F4z-2BAtiuzEUl6KcRA-3D-3Dm5Fd_ictJSxar-2B=Ng4RdBDgdsPqD-2BDX8MrHiqeY29CAMmXINNuIguRLc6FKX8uiINgENO2QuU1Cnh9hQV5tnO4H7=3RcgKyI3gQcjYh7Q-2F-2FhgunmX-2Bsiw3ykLT6t3mARCoLA8XZLuPrCT3yrVlMqiTFQ1MDEZq
I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.
Hi, I have recently attended Klaviyo Growth Webinar regarding the Sunset Flow and have created one following the instructions. The flow is tied to an unengaged segment populated with unsuppressed and unengaged accounts, and have been back populated (experimented with both back-populating options - giving each circa 24h to take effect), yet the entire original segment of 700+ accounts is skipped for some reason (Email cancelled) and it seems to be working only on accounts added AFTER it went live, regardless of the back populating selection. What am i doing wrong?
Hi all,I’m about to set up a replenishment reminder flow based on the value that our customers have spent. We have only 1 product, and we have 3 packages: Pack 1, Pack 3, Pack 6, equivalent with $25, $55, $75. Now I want to set 3 sub-flow based on these 3 values as the time to reminder between each group is different. For example, for those who have purchased with teh value of $25 (Pack 1), I want to remind them after 15 days, for those with $55 (pack 3), I want to remind them after 45 days and for those with $75, I would remind after 90 days.Can you tell me how to choose the conditional split to devide this base on the actual value?Any advice will be appreciated. Thank you!Tristan
Hi team, I have a problem with spam. I already read all relevant topics but still would love to have a clearer explanation from Klaviyo.So we currently use firstname.lastname@example.org as a sender name (hide the domain name for privacy). No matter when we send a preview inside a campaign or send the campaign to our colleagues’ emails like email@example.com or firstname.lastname@example.org), the emails will end up in Spam. They’ve been interacted with the emails like open and click.Could you please explain why this hapened?Thank you very much.
Hi, I had successfully installed the Klaviyo back in stock VIP flow on my Shopify store. There was a button on my website where customers could sign up and it worked well. Now - the button has disappeared for some unknown reason. The code is still there, I haven't changed anything. I don't understand? Thanks,Holly
Hello I am trying to creat a flow for a particular product, after my customer buy this product A, i want to send them an email to remind them to buy product B which is the consumable items of product A, and this email only aims at those customers who is first time to buy this Prodduct A. So how can i set this flow properly? The capture I offer below is my setting now, but i don’t think that is correct. I am a newbie here, please do me a favor.
HI there! New-ish to the community and wondering if this is the optimal set up for my post-purchase flow. Any help is greatly appreciated! I don’t want people bombarded with emails so here are the factors I considered:Weekly emails already include products (we don’t have tons of new ones regularly) and occasional sales Shopify is currently sending out a whole bunch of transactional emails: order confirm, shipping, out for delivery and delivered. 3 segments: New customer, Ordered at least three times, Ordered at least three times and $value over $500.Question 1:If someone places an order 3 times with $value over 500 and gets email C, then comes back 3 months later and orders a 4th time with $value under 500, how do I prevent them from getting email B? Question 2:Does this flow ensure each profile only goes through this flow once? I’m worried about someone who comes back and orders “4 times over all time” and gets either email B or C a second time. Question 2:Since I wanted to be sure t
How can I deliver a lead magnet via email and send the welcome series immediately after to new subscribers of that lead magnet list?
QUICK QUESTION...I want to offer a lead magnet (free downloadable) through a landing page with Klaviyo sign-up form for my client. And I would like to deliver the downloadable via email immediately someone opts in for it.One way I know is to use an automated flow (the first email sent to them) that will be triggered when the new subscriber joins the list for the downloadable. But that would mean creating a separate list for these set of new subscribers, different from the general newsletter list.I have a welcome series set up for new subscribers triggered by the general newsletter list. But I also want the new subscribers that opt in from the free downloadable landing page to receive the welcome emails immediately after they receive the first email that contains the free downloadable.Please how can I do this in Klaviyo?Do I have to clone the welcome series and make the duplicate to be triggered by the new list I'll create for the free downloadable?I wouldn't also want a subscriber to r
Hi,I have followed this article here; https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email All 3 methods on that page will show the most recently viewed products in the email fine. However, the product image and title are not linked to the product page. There is no link at all.I have tried to troubleshoot without success, and wondered if anyone could shed some light on where I might be going wrong? Not using a pre-built ecomm platform. Have attached photo of a user profile who has Viewed Product as tracked in Klaviyo and information recorded there too. Recently Viewed Data from same user profile:
Hi all,With the Back in Stock flow - when a user signs up to receive the email notifications, do they remain in that product flow indefinitely? So if it goes out of stock again, they will then get another “back in stock” email? And if they click on the “back in stock” link, purchase the item and then it is out of stock in the future - do they get another “back in stock” email when it returns to being back in stock?Thanks,Steve
Hi all!I would like to start a sign up form that is specifically for our upcoming Birthday discount.I created the signup form for all subscribers to go to our newsletter list. However, how to I create a welcome flow for only these subscribers from here and not to all of the ones that are subscribing to newsletter through other means? Many Thanks,Linds
We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.