Campaigns, Flows, and SMS

Optimize your messaging by learning about campaigns, flows, and SMS.

  • 1,441 Topics
  • 3,957 Replies

1441 Topics

F
formanActive Contributor
asked in Campaigns, Flows, and SMS

Why my Product Feed not Populating in my Product Block in my template preview?

Hi there,I’m facing issue and that is the product block aka personalize recommendation in not showing on the template when I’m previewing the template! But when I choose ‘select from catalog’ that time is showing. Could anyone please tell me how can I solve this issue?  

1
Taylor Tarpley
Community Manager
7 months ago
K
KowlinNew Member
asked in Campaigns, Flows, and SMS

Smart Send Time

How do I stop an exploratory Smart Send time feature? I wanna check the its report. But its says that it’s still sending. 

1
Taylor Tarpley
Community Manager
7 months ago
Lina
LinaNew Member
asked in Campaigns, Flows, and SMS

Reactively add people to Browse Abandonment Flow

Hi,I am wondering if it’s possible to add people to Browse Abandonment flow reactively?The idea is:I want to run a limited time campaign and offer a discount code for a certain category (Category A). I want to send email to people who viewed a product from this particular category in the last 30 days AND display that viewed product in the email. How can I do this? I was thinking about Browse Abandonment Flow with a trigger split. If the viewed product is in the Category A person will go through path YES and will receive the email and if the viewed product is not in the Category A person will go through path NO and exit the flow.Am I thinking right? Would email display the right product (belonging to Category A)?

1
Mailbox Manny
Partner - Silver
7 months ago
F
fmgrimaldoNew Participant
asked in Campaigns, Flows, and SMS

Analyzing List Engagement per Campaign

Hi all! We recently launched an email campaign that was sent to four different lists. We did it as one campaign, not four separate campaigns. I want to see how well the campaign did with each list, not just an overall view for all of the lists. Is there any way I can see that in Klaviyo?

4
N
7 months ago
pete
peteNew Member
asked in Campaigns, Flows, and SMS

Using Klaviyo variables and logic from web feed?

Apologies if this has been asked, I tried looking before posting this.Can we ship Klaviyo code inside of a web feed and would it be parsed the same way once it’s received?For example, if I populate web feed content with a Klaviyo/Django {% if %} argument and logic, would it be parsed after the web feed response is received?Let’s say we ship a feed.footer component as compiled HTML that has Klaviyo logic for a conditional {% if %} and it wants to access person.id — would this work as expected?

9
pete
7 months ago
M
mahmoud.yosriNew Member
asked in Campaigns, Flows, and SMS

Subscribers Email Validation

Hello,I have created a popup linked to a list called subscriber popup. And I have linked this list to a flow which triggers emails with discount codes (Coupons) once a new customer is added to the list.How can I have validation on this popup so in case this email is already existing in the list, a message should be shown like “You are already a customer..”?

1
alex.hong
Community Manager
7 months ago
D
DextraNew Member
posted in Campaigns, Flows, and SMS

Abandoned Cart Emails for Multiple Currency WordPress Website

Dear support team, This is my website https://www.thesstudioonline.com/ build by WordPress woocommerce  website that ships worldwide. Our default currency is ₹ INR but we have a currency selector on-site which prompts users to view the site in other currency. Most customers are in USA.Klaviyo is not differentiating currencies in abandoned cart email templates when importing using “item.line_price”, so the automated prices in our flows are a mix of USD, INR…. varying per customer.How can we import product prices in specific currencies to at the time of customer checkout price? Note: used currency converter plugin: https://wordpress.org/plugins/woocommerce-currency-switcher/

1
David To
Community Manager
7 months ago
W
wernstromActive Contributor
asked in Campaigns, Flows, and SMS

Can I control what product is shown in a price drop trigger flow?

Hi all, so I’m setting up a price-drop trigger flow... Simple enough. I have some conditional splits for “subscribed to list” and “placed order at least once over all time” however… how do I add the product that has had the price drop to the email content?Having an email saying something along the lines of “the price of an item you looked at just dropped” seems a bit redundant if you can’t display that specific product in an email…Any advice?

2
W
7 months ago
4
406 Balanced LivingNew Member
asked in Campaigns, Flows, and SMS

SMS Campaign Recipient Count 0

Hello,I’m trying to send an SMS campaign and when I go to send it, I get this message. Even though I have three people on this list. 

1
Dov
Community Manager
7 months ago
A
assemblyluggageNew Member
posted in Campaigns, Flows, and SMS

Why is my Abandoned cart flow is not worked since last 2-3 months?

Hi My abandoned cart flow is not working. Within a month I have got only 2 -3 transactions. Please someone help me so that my abandoned cart flow can start to work good.

2
A
7 months ago
I
ishiiboyNew Member
asked in Campaigns, Flows, and SMS

Not receiving campaign emails

I am the designer for my client that holds the Klaviyo account. As user account was created for me to create and manage their lists and email campaigns. While previewing and sending test emails the client and I were able to receive the emails sent by Klaviyo without issue.I have seeded our list with my email address, two gmail emails and client emails. Since launching the campaign almost 24 hours ago, only one of the email accounts has received an email from the campaign and that was a stock gmail account.I checked my spam folder, my junk folder and my promotions folder in each of the accounts.It doesn’t seem to make sense that I would receive test emails, but not live emails if the problem was the spam folder. Also, both gmail accounts are stock email accounts, so, they both should respond to incoming email the same way.Is there a way to test and see what happened to the email on a granular level, such see if it was blocked by a firewall or the email address does not exist, etc?

5
I
7 months ago
P
PAANew Member
asked in Campaigns, Flows, and SMS

Unable to create Coupon - Email does not send.

Since i have different promotions, I create 2 sign up form. 1 for normal day, 1 for special day.I change sign up form of normal day and email flow to Draft. Then, Active the sign up form and email flow for special promotion. I also Smart Sending is OFF because i just use 1 email for testing email. I delete my test email on Profile because i am going to use it for testing.Coupon Set Up for special promotion:Condition If the order is over $85, Buyer can buy the Item A ($25,49)with 0 USD.   If the order is under $85, Buyer can buy the Item A($25,49) with a discount fixed amountSetup:I set up 2 separated coupon for these 2 conditions. Please see my set up on screenshotIssue:I test a basic flow as a buyer, sign up and expected receive the email with coupon code. However, sometimes, the email sent to me, sometimes Not. .Although, the email does not send to me,  the email is still inserted on Profile of Klaviyo but NO COUPON code is generated at the bottom of profile. When the email sent succ

7
alex.hong
Community Manager
7 months ago
K
KatrinaNew Participant
asked in Campaigns, Flows, and SMS

Klaviyo list subscribers not entering flow with Typeform integration

Hi, we have a typeform quiz linked to klaviyo as well as a connected list and flow. People seem to be added to the list after completing the quiz, however, they don’t seem to be entering the connected flow. All emails in the flow are live and people were entering without issue before but have not been for about the last month.  Anyone have thoughts on why this might be?Thanks! 

5
alex.hong
Community Manager
7 months ago
E
EmpoweringWomenNew Member
asked in Campaigns, Flows, and SMS

Can I Personalize My Email's CTA Button?

Hey! Just wondering if there is anyway for me to personalize my CTA buttons on Klaviyo. I know that I can change the colour, font, roundness. But is there more I can do or do people create their buttons on another platform and import them in as images? Cheers!

3
Taylor Tarpley
Community Manager
7 months ago
E
ejbNew Member
asked in Campaigns, Flows, and SMS

Calling out previous purchases in a campaign

Hi,Is there a way to share previously purchased items in a flow? We’re working on a win back series and would like to remind customers who haven’t purchased in a while what they bought before. Many thanks!

1
alex.hong
Community Manager
7 months ago
J
jadeyechanNew Member
asked in Campaigns, Flows, and SMS

Does setting up all flows that are similar to each other overlap?

I’m trying to set up all the flows on klaviyo but I’m not sure if that’s a wise choice. Like for the abandoned cart reminders there is an original one, one for high value vs. low value cart, and also if you’re located in the U.S. or international. If I set them all up will they overlap and spam my customers?

2
David To
Community Manager
7 months ago
R
realhansNew Member
asked in Campaigns, Flows, and SMS

New Arrival Email Campaign {List & Segment}

Hi Klaviyo Community,I'm new here. If you could give me a little advice, that would be great. I am starting a campaign for one of my clients. "New Arrival" is the campaign. It's my first experience with the campaign. Right now, I want to get to know about which segment should I target for my New Arrival campaign? Newsletter Members: 20, New Subscribers: 19, Active profile: 799.Would someone be able to guide me in creating a specific segment and targeting them for the "New Arrivals" campaign other than those in the Newsletter, New Subscribers segment.I have also created flows for this brand. Within 15 days flows revenue is 13%. Welcome Flow AED4,585 Abandoned Cart Flow AED1,970 Customer Thank You AED1,665 I would like to know which segment is the best to target. I would like to generate good revenue from it. If possible, please share a screenshot of the segment definition.Klaviyo community, I look forward to your response!Thank You,Hamza 

1
David To
Community Manager
7 months ago
L
lif-abNew Member
asked in Campaigns, Flows, and SMS

Can't make Abandoned Cart with and without Checkout Flows work together

I want to have these two distinctive flows when a Customer adds to cart and leaves and when a Customer leaves at check out, I set them up and both work separately, but I activate both only Abandoned cart works.I added a filter to don't do the flow if the customer starts checkout and even added a timer before it triggers emails. I’ll add a screenshot for both below. Hoping to get some feedback here!In an ideal world I would like to do the following:Customer adds to cart and starts checkout, trigger the Abandoned Checkout flow Customer adds to cart and does not check out, trigger the Abandoned Cart flowNow it only triggers the Abandoned Cart flow regardless of checkout started or not. Would like to get some feedback to get it to work that way Thank you!Please note the wait times are very low because I am testing it.  

6
L
7 months ago
L
Leo Pure ElectricNew Member
asked in Campaigns, Flows, and SMS

Adapting email language in flows

Hi  The market we are operating in has 2 languages (French/Dutch) just like Canada would. I’d like to set-up an Abandoned Basket email with the right language but cannot find any attribute and cannot use the location one as all customers are based in the same country (Belgium). Is there a workaround or am I stuck in sending these emails in 1 language?  Thanks Leo 

1
alex.hong
Community Manager
7 months ago
3
3000month2021New Member
asked in Campaigns, Flows, and SMS

How to Use the same email in multiple flows

How to create an email for flow 1  using the email template we have created from a separate flow (i.e. flow 2)?  Can we copy and paste the emails from flow 1 to flow 2?

1
alex.hong
Community Manager
7 months ago
E
ehendersonNew Member
asked in Campaigns, Flows, and SMS

Dynamic Coupon code not generating to email

So I created my unique dynamic code for shopify and I want it to expire after 1 day from the abandon cart flow. When I use the never expires options it will generate coupon codes. but the moment I use expires in option it doesn’t generate it says the coupon code 104YOU-preview not the generated code. I have some screenshots below. the first picture is with the never expires second is with expires in  24 hrs 

2
Dov
Community Manager
7 months ago
D
danimcleanNew Participant
asked in Campaigns, Flows, and SMS

"For block" not populating due to double loop

Hello, I am creating transactional emails and attempting to create a “for block” where the refunded items & qty populate. I tried to use this syntax: {% for item in event.extra.refunds.refund_line_items %}{{ item.name }}  × {{ item.quantity }}{% endfor %} However it did not work. I also tried incorporating repeat block feature:Repeat for: event.extra.refundsItem Alias: item For block;{% for item in refund_line_items %}{{ item.name }} × {{ item.quantity }}{% endfor %} The original syntax for one item is {{ event.extra.refunds.0.refund_line_items.0.line_item.name }}. I am using a Shopify integreation Thanks!

3
alex.hong
Community Manager
7 months ago
A
APCNew Member
asked in Campaigns, Flows, and SMS

Browse Abandonment - Not displaying VAT (WooComm)

Hello,The product price in the browse abandoned cart emails is without vat, i need to display price including vat, what should i change in this line here? {% currency_format event.Metadata.Price|floatformat:2|striptags %}

3
David To
Community Manager
7 months ago
H
haynesyNew Member
asked in Campaigns, Flows, and SMS

Is is possible to build a "Send a Hint" workflow. Allows user to send email gift hint to another person

Wondering if it is possible to setup a Send  a Hint type of workflow which allows site visitor to send an email gift hint to another person. The email would contain information on the ecommerce product chosen by the ‘sender’.

1
retention
Partner - Platinum
7 months ago
Doubleo
DoubleoNew Member
asked in Campaigns, Flows, and SMS

How to show/hide content block based on someone's location?

Hi there,If I want to show an email block to only people in the US, and hide from everybody else, how do I do that?I know that in a flow, I can have a conditional split based on someone’s country, but it sounds easier to do it in one email, to avoid redundancy.Thanks, -oo

5
David To
Community Manager
7 months ago

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