Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,743 Topics
- 4,784 Replies
I’d like to create a property on a contact that acts as a counter. When a specific event happens, the property for that contact should get incremented. When another event happens, the property should get decremented. Is that possible? I only see the option to assign a specific value to a property.
Hi guys,Can I use a dynamic coupon created by Klaviyo for automatic application to the cart?Caution. I use it for the cross-sell flow and not for the abandoned cart flow.Now I use a code like this with static coupon:https://mysite.myshopify.com/cart/42117860458721:1?channel=buy_button&discount=DISCOUNT50This code does not open the cart with the abandoned cart, but opens the cart with a specific product identified by the code 42117860458721: 1Can I use a dynamic coupon created by klaviyo, instead a static copuon created by shopify for create a address like this?I would like to create a button that, when click on it, open a cart with a specific product and a dinamic coupon already applied.is it possible to do this?Thanks
I am making changes to my store but the klaviyo activity price drop is not seeing any of this. I am getting the message: There was no price drop activity over specified period of time. Even though I changed the price of certain items by 20% atleast. How can I fix this ? :)
We’re just getting started with Klaviyo for our subscription-based business that uses Woo Subscriptions. In reviewing the Klaviyo-Woo (and 3rd party/suggested Klaviyo Toolkit for subscriptions plugin) integration, I see that these integrations don’t share ‘next payment’ date to subscriber profiles. We’re hoping to use Klaviyo to send ‘pre-renewal notices’ to both yearly and monthly subscribers - e.g. ‘your subscription will renew in 30 days’ - and I’m wondering what solution has worked best for other companies seeking to do the same. In our case, my sense is that this is likely best solved by using Zapier to populate Custom Property fields, and using a custom property of ‘next payment’ along with the ‘subscription status’ data passed via the provided Klaviyo Toolkit Plugin to trigger and filter these flows. Is that how others are handling similar issues? Or is there a better method?
Hello,We’re looking to make an email to send out to all of our current email subscribers informing them of our new SMS VIP group. We want to have a way for them to sign up over the email. Is there a block we can put for them to input the number on the email directly? Or will we just have to include a button for them to click that brings them to the sign up page. Thanks
Hi there, I am trying to make a flow for customers who’ve bought a specific product with a conditional split to see if they’ve bought another related product. If Yes, they flow through to a 12 hour wait then receive an email. If No, they flow to another email. It seems though that almost everyone is stuck in the Waiting phase of the conditional split and I’m not sure why.Also, only 5 people have moved down to the Yes flow email, and they are all in “review” and no emails have gone out. Can you help me figure out what I’m doing wrong? Thanks
Hey there Klaviyo Community, My abandoned cart flow has only been netting me about 10% of my total revenue. Any thoughts on how to improve/upgrade it? OR- Opened RateCR- Clicked RatePO- Placed OrderCurrent AC Flow:#1 Cart Reserved : 42% OR, 6% CR, 4.0% PO[wait 1 day]#2 Still Thinking? Let Us Help : 42% OR, 8% CR, 4.1% PO[wait 2 days]#3 Price Discount Just For You : 40% OR, 10% CR, 1.4% PO[wait 2 days]#4 Last Call! Your Cart Is Expiring : 33% OR, 0% CR, 0% PO[wait 2 days]#5 Last Day! Last Chance! $50 Off : 32% OR, 20% CR, 0% PO Am I offering too many discounts? Or is it just that my customers are not that interested? Thanks! Croompp.
We have several flows which have been working without a hitch for nearly 10 months now. Yesterday, a customer signed up to the Welcome Flow, received their discount code and proceeded to make a purchase.But today it appears the same customer received an email from our abandoned cart flow. Upon looking at her profile in the Klaviyo backend, we can see their purchase is not showing yet in the profile. The email address used for the order is the same as that under the profile that shows the customer receiving both the welcome flow email (with discount code) and now the abandoned cart emails.I’d like to know if this is something that can occur from time to time, and how and why? and, How to stop the rest of the flow emails from being sent so as not to continually annoy the customer (they’re obviously annoyed as they have alerted us to the email flow reminding them to purchase in the first place!)
I have a flow set up for my new subscribers. However, my sign up form is through a different app so I import them as I receive them. How do I initiate a flow with imported contacts? The trigger is set for when someone joins the list. But since it’s manual, it doesn’t seem to be picking it up.
Hi all,We run a Shopify store & there are 3 ways for people to subscribe to our newsletter:1. Pop up on the website (comes up 30 secs after page load)2. Form in the footer3. Checkout page (has a “also subscribe to the newsletter” opt-in/out)Now, we’ve set up a flow where as soon as someone enters the newsletter, they get a “thank you & here’s a discount coupon” email. I don’t want people in bucket #3 as mentioned above to get this, this would be annoying for them to receive AFTER they’ve already placed their first order.But I want them to receive the other future emails as part of the flow. Any guidance on how to set this up? (screenshots would be v helpful!)
Hi,I tried to set up the filter flow for cart abandonment. Already included the filer “place order” in my flow. But I found another filter “product order”. What is the difference between “place order” and “product order”? Should I included “product order” in my flow to remove customer who has purchased ?Thank you for your help.Salin
Hello!Some weird duplication is happening with our abandoned cart emails. A customer had emailed to say she received 6 to 8 abandoned cart emails.I checked analytics and this is happening for a number of people. (Image attached). TRIGGERPeople will enter this flow when they Added to Cart.FLOW FILTERS (2)Placed Order zero times since starting this flow AND Has not been in flow in the last 10 days
We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered). I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe
Hi Klaviyo community, Please help me. My client owns a shopify store and just recently used Klaviyo. The abandoned checkout flow is set up already, but there customers who complains about receiving automated email while they already paid their oders. My client has a hybrid type of Shopify store where they accept “Personal Shopping Request” from their customers. Then they will just create draft invoices where they manually create invoices. The problem is, I already added a trigger filter to the abandoned checkout flow [ source name doesn't shopify_draft_order] but there are still customers who already paid their orders but still receiving automated emails from abandoned check out flow. Please help me. How can I exclude those customers who has personal shopping request or edited paid orders from Klaviyo abandoned checkout flow. Thanks so much.
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