Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

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  • 8,630 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3079 Topics

Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

klaviyo Postcard flows

The customer from us uses klaviyo for his shopwar shop. So he has all delivery adresses. Now he want to setup different workflows where his customers are getting a postcard instead of an email. Could please give me suggestions?

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Siddique2020
Contributor I
15 minutes ago
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Contributor I
tangleartistryContributor I
asked in Campaigns and Flows

Exclude products from abandoned cart emails

Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie   

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J
Contributor I
21 minutes ago
I
Partner - Silver
inboxcrayonPartner - Silver
asked in Campaigns and Flows

Viewed product event not working

We recently embedded the Shopify app with Klaviyo. However, we're still unable to track viewed products, as the product image is not being shown when designing the browse abandonment email. What could be the issue behind this, and how can we resolve it?

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annasophiefc
Partner - Gold
2 hours ago
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Contributor I
Tiny TraderContributor I
asked in Campaigns and Flows

Can't send my campaign 'Possible Email Content Issues'

Hi,When I review my email it alerts me that there is a possible content issue. The message says “We found 1 blocks in your email that either still have the default text unmodified or are blank. Please review your email before continuing.”I have checked all blocks and can’t seem to find anything missing, I added alt text to everything. Why is it giving me this alert?I have checked some of my other campaigns that don’t have the same alert and can’t figure out what’s going on.Please advise!Thank you 

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bluesnapper
Partner
3 hours ago
T
Contributor I
TungKeslyKomenContributor I
asked in Campaigns and Flows

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that. 

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T
Contributor I
7 hours ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

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DavidV
Partner - Gold
11 hours ago
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Contributor I
VogueContributor I
asked in Campaigns and Flows

Trigger Event Based on Shopify Order Paid event

Does anyone know if it is possible to set up a flow using Shopify Order Paid event as a trigger?  I need to send an email to the purchaser (who may or may not be a subscriber) with a link to fill out a customization form but unable to figure it out so far.  Any assistance is appreciated.  Thanks.

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Z
Contributor I
17 hours ago
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Contributor I
hyfidelContributor I
asked in Campaigns and Flows

Send copy of order confirmation without sending to customer

I have a shipping/logistics partner and want to send order/shipping details to them automatically using Klaviyo. I have a customized template and want to trigger this after every order, but I don’t want to send the email to the customer. How do I setup this flow to “hardcode” a recipient email that won’t change with every order?

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H
Contributor I
17 hours ago
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Contributor I
GyteStaineContributor I
asked in Campaigns and Flows

Multilanguage flows

Hello, is there an option to run eflows in two languages / depending on the browser language of the visitor? I have Shopify store, which is bi-lingual using Translate & Adapt app.  Would you have any other ideas or solutions how to set up E-mail marketing in a bi-lingual store without creating second store ? Appreciate any input :)  Thank you very much, Gyte 

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G
Contributor I
19 hours ago
L
Contributor I
LGLCContributor I
asked in Campaigns and Flows

Abandoned Chekout with spotify not working

Hi, I’ve got this setup using the Abandoned Checkout metric for my abandoned cart flow and can’t understand why it’s not registering when I test using my email. Would love some insight! Thanks! 

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bluesnapper
Partner
1 day ago
K
Problem Solver I
kfodorProblem Solver I
asked in Campaigns and Flows

Automatic selection of A/B test winner on flows

Hi,I’ve had an A/B test running on a flow and I was under the impression that the test would end automatically once statistical significance was reached, which according to this article is defined as:At least 500 recipients have received each variation. A variation has at least 90% win probability.As far as I can tell, this test (pictured below) satisfied both criteria, but it still says it’s not statistically significant. In the end I just manually chose the winner, but could someone explain why this wasn’t classed as statistically significant?  

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K
Problem Solver I
1 day ago
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Contributor I
UdayContributor I
asked in Campaigns and Flows

how to limit our campaign to be sent to specific number of the users.

how to limit our campaign to be sent to specific number of the users?I want to run an email campaign to announce our new chocolate bar product. Emails are being sent to a list of our past paying customers. I want to do 3 emails and trickle them out around 100/day (I can only handle small sales volume) each with a same coupon code to apply for a discount. a)Benefits of psilocybin/magic mushroom chocolate email b)How to use/take product for best results email c) Success story email Enigma | 3000 MG Magic Mushroom Chocolate Bar ENIGMA Magic Mushroom Chocolate Bar 3000mg I have a Klaviyo account already, you just need to setup the campaigns and set to 100/day

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Victoria_ap_G
Problem Solver II
1 day ago
M
Contributor I
mysticmalaContributor I
asked in Campaigns and Flows

Sign up form issues

Created a multi step sign up form. I can make it go live but does not how on website,.

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DavidV
Partner - Gold
1 day ago
D
Contributor I
danika.ft.artContributor I
asked in Campaigns and Flows

Welcome flow test email sends twice

Hi all! Last night I added the first email in my welcome flow, when I sent the test emails (I manually entered the emails, sending just to myself and my partner) they went to both email addresses twice.I don’t think it can be a double contact issue, because I wasn’t using my list, just entered the two email addresses. Any idea how to solve this?(The emails also went to spam for both of us, but I think that’s a later problem 😂) 

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D
Contributor I
1 day ago
P
Contributor I
PitiBonContributor I
asked in Campaigns and Flows

Is there a Klaviyo iOS app?

I can’t find an app on the Apple app store (except an app that’s 17 years old and seems to be when Klaviyo was an appointment setting company). Need: access my Klaviyo account, see lists and performance associated directly on my iPhone Question: Is there a Klaviyo app that I can download on my iPhone to check my Klaviyo account directly on my phone?

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D
Contributor I
2 days ago
D
Contributor I
delonghuangContributor I
asked in Campaigns and Flows

Klaviyo email requires "display image" in inbox

Hi,My automation email when sending to myself, It won’t show the image unless I press the button “display image”. Is there a way to automatically show the image?     the email I got from others seems like is from a image link or something. This below email I don't need to click “display image below” in order to show the image. Does anyone know why? 

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L
Contributor I
2 days ago
S
Contributor I
shawn0564Contributor I
asked in Campaigns and Flows

JotForm Embedding into Klaviyo Email

 I've made a JotForm using the free version, and I'd like to embed its source code into my email workflow. Can I do this in Klaviyo, or is it not allowed?

1
S
Contributor I
3 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Sending Milestone Emails

I would like to send milestone triggered emails to subscribers once they hit each milestone. My business has a referral rewards program we are launching. For example, for every 5 referrals, they unlock $10, so we want to email the subscriber every time they reach an additional 5 referrals. What’s the best way to send this email?We have created segments for each milestone, but I’m wondering if it’s best to run a flow or a campaign email. What’s the best way to automate this since we have endless number of milestones?​​​​​​

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ebusiness pros
Partner - Silver
3 days ago
S
Contributor I
SWEETSCSContributor I
asked in Campaigns and Flows

Conditional Splits based on whether an Order has shipped?

Hi!I have a flow built for our business - customers enter the flow when placing an order for a specific product SKU. After ordering and entering the flow, they receive a submission form for more details in the first flow email, and upon the approval of said form, we then ship their package.In a perfect world, the conditional split I’m trying to create would check whether or not the aforementioned order has shipped and send them to the “yes” side of the flow - however, I’m having some trouble determining what the best course of action would be/what conditions I should set in my conditional splits to achieve this behavior.Any insight someone may be able to offer for my situation would be incredibly helpful!

0
S
Contributor I
3 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Subscribed At Least Once

I have a flow condition set up “Subscribed to List At Least Once Between 4/19 and 5/20”. To confirm, if an existing subscriber puts their email into the entry field again, this flow condition will not capture them, since they are already on the list right? I have a separate flow for existing subscribers, so I want to make sure they don’t also get put through this flow as well. Thank you in advance.

0
C
Contributor I
3 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Segment Triggered Flow

I want to send a custom email flow to existing subscribers up until this date. I’ve created a segment of emails called “Joined Before Launch”. How can I make sure all the emails in that segment automatically enter the flow once I activate the flow? Currently, I think the way this is set up is that they will only enter the flow once they enter the segment, whereas I want to send this flow to everyone already in the segment.  

2
C
Contributor I
3 days ago
G
Contributor I
GyteStaineContributor I
asked in Campaigns and Flows

Expiration date in the e-mail flow for Dynamic Coupon

Hello, How would I add a dynamic expiration date to an e-mail so the client would know how long the coupon is valid?  I use dynamic coupon codes with 7 day expiration. Thank you so much, Gyte 

3
JessFosnough
Expert Problem Solver II
3 days ago
W
Problem Solver II
wernstromProblem Solver II
posted in Campaigns and Flows

Price drop flow triggered when price went UP?

Hi folks.I have submitted a query about this via email to support, but curious to see if I get any insight here without the time zone difference playing such a big factor.Essentially, we removed the sale pricing from some items in BigCommerce, returning them to their normal price. One of these items triggered the price drop notification email and I have no idea why!A secondary issue is that the same profile viewed about 5 other products that had their prices dropped enough that the flow should have been triggered, but it wasn’t.Smart sending is turned on, but I don’t see any data in the “skipped due to smart sending” section in the recipient report. Does anyone have any insight here?Thanks!

7
V
Contributor I
3 days ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Campaigns and Flows

Shopify product description shows with HTML tags

Hi guys, I am setting up a back in stock flow and was wondering how I could add the product description. I am using the following code, which pulls the description dynamically from the catalogue.{% catalog event.VariantId integration='shopify' %}{{ catalog_item.description }}{% endcatalog %}However, the description includes HTML tags (see Screenshot). What do I have to do, to remove them? ThanksHendrik

2
NextLevel
Contributor IV
4 days ago
A
Contributor I
AzimehContributor I
asked in Campaigns and Flows

Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

0
A
Contributor I
4 days ago

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