We have an issue with the abandoned cart flow. As klaviyo sometimes, does not pick up a placed order before its fulfilled. Therefore risking sending abandoned cart emails to people who already placed an order.
We use woocommerce and it is updated and the integration has been checked. We followed this guide: https://help.klaviyo.com/hc/en-us/articles/115002779411-Creating-an-Abandoned-Cart-Flow
Example of a customer who started the checkout and placed an order (She subscribed at the checkout, as she placed the order):
Why is the integration not picking up a placed order? Most times it does trigger the “placed order”, but in some cases like the one above it does not. Any experience with this type of issue?
In a majority of the cases, it looks normal:
Any help is appreciated
Best answer by stephen.trumbleView original