Solved

issue with button return to cart on abandoned cart flow

  • 27 February 2021
  • 3 replies
  • 284 views
S
Userlevel 1
Badge +2

Hello everyone,

my issue is that my link to return to my cart isn’t working properly.

It takes me to a 404 page of my bigcommerce site.

I used the guideline for that flow properly I think, but I might have missed something.

Here are the links I copied from their button:

{{ organization.url|trim_slash }}{{ item.product.url }}

and
{{ organization.url }}cart.php

These links aren’t sending me to the cart. I can see a suffix added to the link https://www.cnpusa.com/cart.php?_ke=

Could anybody help?

 

Below is where the link should go

 

icon

Best answer by elisegaines 3 March 2021, 17:15

View original

3 replies

S
Userlevel 1
Badge +2

An fyi,

we use BigCommerce in association with a wordpress front store.

When a customer click the return to my cart button, he should get back to the wordpress front cart page.

E
Rank
Userlevel 5
Badge +19

Hi @salamiadil ! Could you try using {{ organization.url }}cart instead of {{ organization.url }}cart.php? That matches the URL I see in the correct screenshot you shared above. 

 

The ?_ke= parameter is how Klaviyo tracks clicks, which is what allows the app to track revenue and cookie users; it shouldn’t interfere with your site at all. There’s more information available here, if you’d like to learn more!

 

Best,

Elise

S
Userlevel 1
Badge +2

Hi Elise,

thank you for your answer, it worked.

It was the .php?

I did copied it from the bigcommerce template button.

Thank you again

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.