I am working on creating a Rise.ai loyalty program that triggers email flows in Klaviyo. I have successfully integrated Rise.ai and the logic of the Rise.ai portion is sound, however in Klaviyo when I create conditional splits and try to look for shopify tags that are identical to what I am sending through rise, It will always go down the no path. It will process it as if it had no tag or a different tag. I have also tried to use lifetime spent and input the tiered values on the rise end and no dice. It appears that the information I am looking for is not coming through to Klaviyo in the way that I am thinking. Has anyone had any experience trying to accomplish such tasks? Also does anyone know where I can get some in-depth technical documentation regarding the inputs that can be used for the conditional splits and triggers? I should also note that all of this is being processed through the rise.ai workflow testing feature. Thanks in advance.
Best answer by zosburnView original