Need Help Setting Up Shipping Confirmation Flow

Hello @Kar,

Welcome to the Klaviyo Community!

Sorry to hear you’re having trouble reaching out colleagues on the Support team! 

If you haven’t already, I would suggest taking a look at our About Using Event Variables to Personalize Flows Help Center article which goes over how use the data passed by your event to be used in your email content. To put it simply, by using the preview tool, this will display a list of how the event was synced to Klaviyo along with their variables and values. Clicking on any of these data points will highlight the exact variable you can use to surface this data within your email. 

For example, in the prebuilt Shipping Confirmation flow email that is triggered by a Shopify Fulfilled Order event, the the {{ event.extra.billing_address.street_1 }} variable is used to pull in the billing address. To replace that with a shipping address, you should be able to use something such as {{ event.extra.shipping_addresses.0.street_1 }}.  Though, I would also suggest confirming this is how your data is being passed to Klaviyo from the method mentioned prior. 

Some additional resources that may be helpful for you to review and further understand how dynamic content is pulled into an email and using Klaviyo for transactional email are:

• Guide to Using Flows to Send Transactional Emails
• How to Disable Notification Emails Sent by Shopify
• How to Build Dynamic Blocks in a Flow Email (classic editor)
• How to Build Dynamic Blocks in a Flow Email (new editor)
• Repeating a Block Based on Dynamic Data

Additionally, if you were still having trouble and needed more hands on assistance in customizing your designing or coding your email, you can reach out to one of our many wonderful Klaviyo Partners from our Directory. 

I hope this helps!

David