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Need Review Problem

  • 30 March 2021
  • 3 replies
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Why someone the email not sending in automatico flow but if you find in recipiente those are in Needs Review? 

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Best answer by ashley_mcdermott 30 March 2021, 21:07

Hi Vincenzo,

Thanks for reaching out! 

If your flow message is (or was at some point) in manual mode, Needs Review lists the total number of people who are ready to receive your flow message. However, when a message is in manual, this means that they will not receive messages automatically — you will need to manually review the emails and SMS before they are sent out.

You can individually preview, send, and/or cancel each email and SMS that needs review. If you have a lot of recipients that need review, you can bulk send and cancel messages with the Send All and Cancel All buttons, respectively. For more information, I suggest heading to this article to learn more!

In the future, if you want flow messages to send automatically without reviewing them, you will need to set your flow messages to Live instead of Manual.

All the best,

Ashley

 

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Hi Vincenzo,

Thanks for reaching out! 

If your flow message is (or was at some point) in manual mode, Needs Review lists the total number of people who are ready to receive your flow message. However, when a message is in manual, this means that they will not receive messages automatically — you will need to manually review the emails and SMS before they are sent out.

You can individually preview, send, and/or cancel each email and SMS that needs review. If you have a lot of recipients that need review, you can bulk send and cancel messages with the Send All and Cancel All buttons, respectively. For more information, I suggest heading to this article to learn more!

In the future, if you want flow messages to send automatically without reviewing them, you will need to set your flow messages to Live instead of Manual.

All the best,

Ashley

 

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The flow was in live mode. All email haven't a smart sending but i have need reviews sometimes. 

Userlevel 3
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Hi Vincenzo,

Thanks for your reply! Can you take a look to see when those contacts were put in Needs Review

Often times, when publishing a new flow or flow message, we see recipients first enter needs review before you change your message from Manual to Live. Even if your flow messages are all live at this time, some of those contacts who need review may have been placed there before you made that change. In that case, after you either bulk send or cancel those messages, you should no longer see that issue arise now that your flow is live. However, if you continue to see this occur, please let us know!

All the best,

Ashley

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