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No flows are sending - SOS

  • 19 April 2021
  • 2 replies
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Hello, 

I have watched the tutorials and I still can’t understand why my thank you flows aren’t sending. 

This is the preview of the flow, I would love some help on understanding why it’s not working! 

Thank you 

 

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Best answer by elisegaines 20 April 2021, 20:30

Great question, David! Setting the flow live is important, or it won’t send. I also noticed that the most recent event shown in your screenshot is from April 5 -- two weeks ago. Since the flow trigger is “Fulfilled Order”, it will only send when a fulfilled order event comes through. 

If you have other, more recent fulfilled order events in Shopify, I’d recommend ensuring the integration is set up correctly: https://help.klaviyo.com/hc/en-us/articles/115005080407-How-to-Integrate-with-Shopify 

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Maybe a dumb question, but are the emails turned on to “Live”?

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Great question, David! Setting the flow live is important, or it won’t send. I also noticed that the most recent event shown in your screenshot is from April 5 -- two weeks ago. Since the flow trigger is “Fulfilled Order”, it will only send when a fulfilled order event comes through. 

If you have other, more recent fulfilled order events in Shopify, I’d recommend ensuring the integration is set up correctly: https://help.klaviyo.com/hc/en-us/articles/115005080407-How-to-Integrate-with-Shopify 

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