I need some help with my product-specific post-purchase emails.
I’ve currently got it set up with the “Ordered Product” trigger and have the specific products' productID filter on it.
However, I’m having issues with those that order multiple of the same product because an “Ordered Product” event is created for each product in the order; the flow is then sending the email multiple times; for example, if someone orders 3 of the same product then they’ll receive 3x of the same email.
Is it possible to have the flow only send the email once, regardless of how many of the same products are in the order? I know its possible by using the “Placed Order” trigger and using a conditional split, but I’ve found the email takes a lot longer to send due to the volume of people that it filters through the flow.
Best answer by Taylor TarpleyView original