Out of Stock Notification for Bilingual Store

Hi there @pmjchan,

Our current back-in-stock system does not support multi-language sites at this time. This has been brought to our product development team. Hopefully, we can offer a solution to this in the future.

At this time, if you would like to use our back-in-stock system across different languages we suggest building a custom back-in-stock form. You can completely forego Klaviyo's back-in-stock feature by building your own email collection form and then making a request to Klaviyo's back-in-stock client-side endpoint. All you need to do is capture an email address and then use the variant and product IDs. This will record a Subscribed to Back in Stock event exactly as our existing feature would work. Here's an example request template

$.ajax({    type: "POST",    url: "https://a.klaviyo.com/onsite/components/back-in-stock/subscribe",    data: {        a: "ACCOUNT_ID",        email: "EMAIL",        variant: VARIANT_ID,        product: PRODUCT_ID,  // Product must be present in Klaviyo catalog to record event.        platform: "shopify",        subscribe_for_newsletter: false,  // Optional with "g". Defaults to false if omitted.        g: "LIST_ID",  // Optional with "subscribe_for_newsletter".    },    success: function(response){        console.log(response)    }})

This does require building a custom solution, but also provides total control over the user experience. You can also reference our API guide for more information.

Additionally, since this is a custom code form we would not be able to further troubleshoot and you would need to discuss it with your developer or a Klaviyo partner.

Thank you,

Alex

Hi @Trettimann ,

As of now, for multiligual sites, the ideal set up for Klaviyo would be to have a different Klaviyo accounts, connected to different stores (one store per region). While it is technically possible to connect a single Klaviyo account with a multi-language store, you'd need to create Segments based on the user's location to ensure that you message your customers in the correct language. You'd also need to edit your Flows and incorporate Conditional Split to create different branches, one for each country. 

Also, please be aware that for some integrations, Klaviyo will only sync subscribers from Shopify Forms and the Shopify Checkout to a single list in Klaviyo. This would mean that while you can add customers to a different List using Klaviyo forms, those customer who enter the List through one of the two methods mentioned above will all go to the same List, regardless of the version of the store they viewed. This is why it is important to keep separate Segments for each region and use these segments when you send out your campaigns (as opposed to sending them to your main Newsletter list).

Can you further clarify what support for multi-language sites you are looking for?

Any news on this?

Would be great to get this working on a multilingual site, just as @hellekim mentioned it.

Is there any crude, manual workaround for this? 

It would be at least great to get it displayed on the secondary language, the best solution would to also get the correct translation.

$.ajax({    type: "POST",    url: "https://a.klaviyo.com/onsite/components/back-in-stock/subscribe",    data: {        a: "ACCOUNT_ID",        email: "EMAIL",        variant: VARIANT_ID,        product: PRODUCT_ID,  // Product must be present in Klaviyo catalog to record event.        platform: "shopify",        subscribe_for_newsletter: false,  // Optional with "g". Defaults to false if omitted.        g: "LIST_ID",  // Optional with "subscribe_for_newsletter".    },    success: function(response){        console.log(response)    }})

Hi Alex!
Is it possible to change the “click and copy discount code” message language, that appears on the “new subscriber pop-up discount”, when the customer clicks on the “copy discount code” button?