I want our customers to receive customised emails - depending on which product they have bought. Therefore I created a post purchase flow.
For example: If customers buy a cotton product they receive email A, if they buy cashmere they receive email B and so on.
If the conditions do not apply, i.e. the customer has not bought product A, B, C or D, then they automatically receive a generic email. Currently, almost all customers fall into the category with the generic email, even though they fulfill the given conditions like they bought product A but received the generic email. So obviously I have an error in the flow, probably with the conditional split. However, I am not getting anywhere here. Can anyone tell me what I need to set in the conditional split?
Best answer by Taylor TarpleyView original