Post-Purchase Flow - please check my work!

Hi @kara123,

Thanks for sharing this question with the community.

Before we jump into your main questions - I had a quick observation based on your screenshot. You currently have users who are placing at least 3 (3 or more) orders going down the second leg of the split. Judging by your inquiry, it sounds like you want users who placed 3 or more to go down the “$value greater than 500” leg of the split, if that is indeed the case, you’ll want to update the second conditional split to “placed order equals 2 times over all time”. That way, users who place 3 or more orders will go down the 3rd leg of the split for $value if they meet the 500 threshold, if not, they’ll simply exit the flow.

Now onto your questions…

1. The simplest way to skip someone from a flow, is to use the filter “Has not been in this flow” you’ll find that under “Flow Filters” in the dropdown menu: 

   

   Select the “at any time” option to skip anyone who’s already entered prior. You’ll have the option to skip anyone “at any time”, meaning if they’ve ever been in this flow before, skip them. Alternatively, select a specific time-frame to exclude them from the flow i.e. if they’ve passed through this flow already in the last 90 days, skip them.

   

   2. Nope! So that’s exactly why you’d implement the above “skip anyone” solution.
   3. You can include “Fulfilled Order” in the flow but I do not recommend it. You’re much better off setting up a separate flow triggered off of “Fulfilled Order” and sending review emails from there. The rationale behind this is using “Fulfilled Order” as a conditional split will rely on the timing of the flow to work out which can be quite precarious i.e. if the user runs through all the emails in the flow and then the order is subsequently fulfilled, they will “miss the window” to receive the fulfilled order email. Setting up a flow triggered off of “Fulfilled Order” will ensure that the email is queued-up to dispatch when the order is actually fulfilled in your ecommerce store and therefore does not rely on the timing of the flow. I recommend looking at this article on how to build a product review flow. 

Also, consider checking out the following threads for further guidance: 

I hope that helps :)

Hi @kara123,

Thank you for your reply.

There are a couple of scenarios in which you won’t see the “Has not been in this flow” filter. The first is if you are triggering a flow off of a list or a segment. The rationale here is users can only pass through a list or segment-triggered flow one time, so we do not include the option to “skip them” on their second time through since that would be redundant. Of course that isn’t the case for you here since you’re using a metric-triggered flow.

In your case, you need to click on the trigger block of the flow (Placed Order) then click on “Flow Filters” and then set the condition to “Has not been in this flow”:

Once this is set-up, it will apply to everyone entering the flow.

For more information on filtering in flows, I recommend checking out our article here.

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