maybe someone can help - as i am trying to solve this issue by myself for several hours.
I have a shopify product and 4 different Variations of the product, which don't show up as "items" in klaviyo (obviously as they are no items but variations of the item). So i can not use the Conditional Split to set up different E-Mails in the flow for the customers that bought a different variation of this item (as i can not use the "SKU" in here). The SKU is the only option i see to refer to the different variations of the item in klaviyo - or is there another way?
The klaviyo support told me to use the conditional block instead and gave me a code (event.extra.line_items.0.sku = "123456") where to put in the SKU to only show specific content of the mail to the customers that bought one of the variations. So i took one part of the email (text block for example) and implemented the code with the first SKU (see the picture):
I checked the preview with a customer who placed an order with that SKU and it worked. Then i duplicated the Text block, changed it for the next SKU, switched it "ON" and saved it.
I went to the preview and took a customer who purchased that different item. What happened - the text block didn't show up at all. So obviously it doesn't work the way i want it to.
Where is the mistake?
Best answer by Taylor TarpleyView original