I’m having trouble with our Abandoned Browse flow and wondering if someone could help? Basically, the people that are signing up to the Welcome Series and Viewing Products are entering the Welcome Series but not the Abandoned Browse and the Viewed Product metric isn’t triggering.
I’ve checked the Shopify integration and both the Viewed Product and Active on Site are working correctly as I’ve tested using the UTM testing in the help article https://help.klaviyo.com/hc/en-us/articles/4416172774939-Troubleshooting-Viewed-Product-Tracking and all customers that have signed up to the Welcome Series have double opted in. I’ve also checked Smart Sending for Abandoned Browse and it’s currently off.
It’s only the one email that we have in the Abandoned Browse so customers aren’t going to be bombarded by emails and I want to get this fixed ASAP.
Thank you in advance!
Best answer by DovView original