Profiles signing up to Welcome Series but not triggering Abandoned Browse?

Hi @Meg Fellows,

Thanks for sharing this question with us. I’m glad to hear people are successfully entering your welcome flow.

When you look through your Viewed Product events, are you noticing that they’re only logged for your profile, or is the Viewed Product metric logged for other individuals as well? If it’s only being logged for your tests using the UTM parameter, are you collecting users through a Klaviyo sign-up form or another 3rd party form re-directing to your list? I ask because a 3rd party sign-up form will not necessarily cookie the user, which is a requirement for the Browse Abandonment flow to work. If Viewed Product is being logged for multiple users but they’re not populating in the flow, then the issue lies at the flow level.

I recommend reviewing the best answer from the thread below which provides some further ideas on why a user may not enter a flow (you can ignore the last paragraph in that answer):

Additionally, I would also look for any potential skip reasons. In this case, the user is qualifying for the flow but skipping the email for one reason or another. I also recommend checking out Troubleshooting a Flow for further solutions.

I hope that’s helpful.