I have a flow setup for a email to be sent out after a purchase. I noticed that this had not been sent out. I also noticed that Recent Data was not logging any events. Any ideas why this could be happening?
Best answer by david.to
Thanks for sharing your question with the Klaviyo Community!
Glad to hear that your data is syncing over now! As part of the Shopify Integration, Klaviyo by default will sync over all historical data from Shopify but will prioritize the last 90 days of your data so you can get started right away. Depending on how many orders, customers and products your store has, it can take anywhere from a few minutes to several days to sync all of your data. Thus, this may just be caused by a syncing delay.
Alternatively, could this Shopify store you have integrated with Klaviyo be a new store with no prior order data? If the store was new and there has been no sales yet, then it would be expected behavior that Klaviyo would indicate no recent order data.
You can also see if your Shopify integration with Klaviyo is working properly by going through and making a test purchase through your Shopify site and seeing if the sales data is synced to Klaviyo.
Since it sounds like sales data is now being recorded within Klaviyo and that you are seeing the most recent event within your Preview Trigger Setup, it would be safe to assume that your flow is working property. You can also check this by reviewing both the contact that made the purchase to review their activity and see if they successfully received the flow. You can also review this data within the Flow Analytics to see if they successfully received the email or if they were skipped from the flow for a specific reason.
Hope this helps!