+1
Hi everyone,
I have turned off smart sending in the settings on a welcome series FLOW as per below image:
BUT,
it is still appearing in green as per below image and Im not sure what to do.
Can someone please show me how what I am doing wrong?
Thanks
Ben
Best answer by Dov
View original
+61
Hi
Thanks for sharing this with the community.
It doesn’t look like you’re doing anything wrong here.
Try cloning the flow message, and re-toggling smart sending on and off again for the cloned version. If that works, I recommend simply using the cloned version of the flow message.
If that does not remedy the situation, try saving the flow message as a template, deleting the flow message (keep in mind this will remove all data associated with this flow message) and re-adding it using the saved template.
I also recommend testing the flow message itself. You can achieve this by setting that flow email to manual mode and quick adding a profile that’s already recently received an email to the list that triggers the flow. When a flow message is set to manual, you will see all ready-to-review-and-send messages in the Needs Review section within the Analytics snapshot in the left-hand sidebar. By clicking View all Analytics, you will be taken to a report where you can manually dispatch the flow message. It could very well be that smart sending is still disabled in practice (despite the icon).
I hope that’s helpful.
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Thank you DD
To clarify, if campaign was already sent and smart sending withheld distribution of the emails… do I (1) change the settings in the campaign post sending and they will send again or (2) clone the campaign, reassociate lists and resend?
Please advise.
Thanks.
+61
Hi
Thanks for your question.
Changing the smart sending settings after the campaign has sent will not re-send the campaign email. If you want to re-send to users who were skipped originally because of smart sending, you’ll want to export the skipped users into a .csv, clone the campaign, re-import them into another list and re-send the cloned campaign to those users in the new list.
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