At the moment I’ve got a dynamic welcome coupon set up ‘welcome15’ that is set to have an expiration of 7 days. I am using this same code in our abandoned cart flow as well but only for customers who have never purchased. I’ve noticed those emails are getting a great open/click through rate but no purchases. My questions are:
If someone is currently in the Welcome Flow, are they getting the same exact coupon in the abandoned cart flow if they abandon their cart?
If someone was previously in the welcome flow, never purchased, and then a few weeks later they are in the abandoned cart flow, does the abandoned cart flow know to create a new discount code for them and not use the previous expired one?
Basically, I’m concerned customers are getting expired codes possibly? Do I have this setup in the best way I can for success with our welcome offer?
Best answer by Manny SinghView original