Send Shopify abandoned cart emails to non-email subscribers

Hi @TL4006,

Thanks for being a part of Community! I understand that you want to send Abandoned Cart email to Shopify users who are not subscribers. The emails will be sent to folks who have not subscribed through an abandoned cart flow. And you were right in making that call - you will need to turn the Shopify email off, otherwise, your customers will receive duplicate emails.

Not all profiles in your account will be in your list, as there will be people who are tracked or purchase who do not subscribe to receive marketing messages from you. However, automatic emails from flows like Abandoned Cart and Browse Abandonment can and will be sent to them, increasing revenue. You can read more about how people get synced to your account as well.

I’m also including information on SMS as well:

• Understanding abandoned cart SMS compliance for the US
• How to add SMS to your abandoned cart flow

I hope this clarifies! 

~Chloe