I am trying to create a flow that sends an email to customers reminding them of relevant shipping policy details.
We only send out orders on Monday, Tuesday and Wednesday each week, with a daily order
cut-off time of 9:00am for same day dispatch.
If a customer places an order after 9:00am on Monday or Tuesday, I would like an automated email to be sent letting them know their order will be sent the following day.
If an order is placed between 9:00am Wednesday and 11:59pm Sunday, I would like an automated email to be sent letting them know their order will be sent on Monday.
Despite having this information displayed in multiple areas on the website (shipping policy, announcement banner, individual product pages) we often get customers asking when their order will be sent.
I tried creating a flow from scratch but I can’t see a trigger that allows for the ‘event’ to be the time / day an order in placed?
I am using Klaviyo with my Shopify website.
Any suggestions or workarounds would be really appreciated :) Thanks
Best answer by DovView original