I am trying to create a flow that sends an email to customers reminding them of relevant shipping policy details.
We only send out orders on Monday, Tuesday and Wednesday each week, with a daily order
cut-off time of 9:00am for same day dispatch.
If a customer places an order after 9:00am on Monday or Tuesday, I would like an automated email to be sent letting them know their order will be sent the following day.
If an order is placed between 9:00am Wednesday and 11:59pm Sunday, I would like an automated email to be sent letting them know their order will be sent on Monday.
Despite having this information displayed in multiple areas on the website (shipping policy, announcement banner, individual product pages) we often get customers asking when their order will be sent.
I tried creating a flow from scratch but I can’t see a trigger that allows for the ‘event’ to be the time / day an order in placed?
I am using Klaviyo with my Shopify website.
Any suggestions or workarounds would be really appreciated :) Thanks
Best answer by dov.derin
Thank you for sharing your question with the Klaviyo Community!
While Klaviyo can delay an email send until a specific day and time after an event is triggered, we cannot conditionally tie the time delay back to the timing of the event. For example, if somebody places an order, Klaviyo can delay that email until the next day at 9:00, however we cannot conditionally filter users down another path based on the time of their order.
In light of this, my recommendation is to include a flow email that is immediately dispatched after the item(s) in question are shipped (typically folks will use “Fulfilled Order” to trigger a Shipping Confirmation email) with the information you described pertaining to delivery times i.e. if you fulfilled your order after 9:00 a.m. on a Monday or Tuesday, expect your order to be shipped the next day. Or, if you fulfilled your order on Wednesday - Sunday expect your order will be sent on Monday. We have a great guide on using variables for specific dates and other helpful items in our article on template tags and variable syntax.
Thanks and have a great day.