I want to inform our customers if we received a bank transfer payment.
That means an order is placed with payment method bank transfer → money arrives at our bank account → we set the order from unpaid to paid in Shopify → email should be sent automatically.
Now, I am searching which trigger this could be in Klaviyo to inform customers automatically that we received the money and that we updated the order.
Many thanks for your ideas.
Best answer by Dov
Thanks for sharing your question with the Klaviyo Community.
While Klaviyo syncs across payment information in the Placed Order event, this information is not top-level data. This precludes Klaviyo from segmenting or filtering a flow off of this information.
One workaround would be to use the API or the Shopify Flow functionality to create a custom metric that pulls in this payment status as top-level data. You could then trigger a flow off of this event for customers that have this custom event synced to their profile. In order to accomplish that, you or your developer would need to send us a custom event using our Server Side Track API endpoint. Here’s our API reference docs with an example call: https://apidocs.klaviyo.com/reference/track-identify#track.
Thanks and have a wonderful rest of your day.