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Shopify Order Tag not being passed to Klaviyo

  • 19 January 2021
  • 7 replies
  • 127 views
B
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Hello

I have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.

Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.

How do I fix this? Any ideas?

 

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Best answer by caroline 25 February 2021, 22:41

Hi there,

Unfortunately you will not be able to reference a Shopify tag that is applied to the order after it is created. When an order is created in Shopify, Klaviyo receives the data for the order that is available at that one moment. Klaviyo does not receive tags for that order which are added later on.

Hope that helps clarify.

Best,

Caroline

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7 replies

Omar
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Userlevel 4
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@BPD if you're getting the information in Klaviyo you should be able to leverage this in a flow. 

Could it be because of a timing issue? The 3rd party app takes time to process?

If so set a delay of i.e. 5min and then use a split in the flow to split according to the tags.

Klaviyo & Conversion Rate Optimization Specialist
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I am having precisely the same issue.  It seems as though the transaction is syncing to Klaviyo before the tag is added in Shopify.  Klaviyo support have no solution besides telling me to apply the tag to the customer rather than the transaction - but that’s entirely useless for my flow.  Any ideas much appreciated.  Thank you. 

J

Having the same issue, really trying to find a way around using a tag within a specific order to trigger an email, and can’t find the way around it. Any help would be appreciated. 

I’ve also been told to use the tags on the customer which is pointless for us since we want to update the status of that specific order since we track different stages of production.

 

caroline
Userlevel 4
Badge +4

Hi there,

Unfortunately you will not be able to reference a Shopify tag that is applied to the order after it is created. When an order is created in Shopify, Klaviyo receives the data for the order that is available at that one moment. Klaviyo does not receive tags for that order which are added later on.

Hope that helps clarify.

Best,

Caroline

Caroline Lu, Klaviyo Onboarding Solution Architect
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I came up with a workaround that works very well for my use case.  My need was to send an email to customers who place orders for delivery to addresses in the EU.  So what I did was to set up a tagging automation in Shopify that tags customers when they place an order that satisfies the delivery condition.  I also set the app to auto remove the tag after a couple of hours.  The tag then syncs to the customer in Klaviyo.  I set up a flow in Klaviyo that triggers when an order is received but has a built in delay and that, after the delay, filters by that customer tag.  Hey presto - the flow works as intended without having to tag the order.  

 

Is that helpful?

J

Interesting Mike! Thanks for the inspiration it’s super interesting! A few questions If I may.

  1. What app are you using for the automation within Shopify? (Would it work if I’m not on Shopify Plus?)
  2. What if there are 2 open orders for the same customer? 

Thanks again!!

M
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I am using Customer Tagger.  

Not sure what you mean by two open orders but Customer Tagger trigger is very customisable.  

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