I have a problem with Klavyio and Shopify. When my Klavyio Abandoned Cart Flow sends an email to a customer, Shopify does not take it into account. In "Orders" then "Abandoned carts" the status of the email remains "Not sent" while Klavyio sends an email. Do you know how to make Shopify take the email into account?
Thanks
Best answer by alex.hong
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+4
You shouldn’t have to worry about this since you’ll have to turn the Abandoned Cart emails off in Shopify.
That's what I did, but how do I see who is leaving abandoned carts if I don't look on Shopify?
I couldn't find it on Klavyio.
+4
You can still rely on Shopify for that information. If you check your activity feed on the Klaviyo dashboard, you will see some of these activities.
+58
Hi
Wanted to add on some info here! Great callout by
I’d like to point you to the help article we have on Reviewing Your Shopify Data could help better give guidance on where information goes. Another thing to note is that between the two systems, Klaviyo does not send information back to Shopify as the data is one-way. So if a Klaviyo abandoned cart email goes out through a flow, there wouldn’t be a way for Klaviyo’s data system to communicate that to Shopify.
Thanks!
Alex
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