I have two sign up forms on my website which I want to trigger a particular welcome flow - one is a pop up and labels property as $source '10%coupon', one is a form at the bottom of the homepage and although I didn't set it to do this, I notice it is adding $source 'Subscribe Page' to profiles. So I have set the flow trigger to everyone on my list with the property either $source 10%coupon or $source Subscribe Page.
This is working for the $source 10%coupon but not the $source Subscribe Page. When I look at 'Trigger Setup Preview' it says the profiles with $source Subscribe Page do not qualify, even though this is set up as a trigger filter. I have made sure it is inputted exactly as it is on profiles (e.g same capitalisation)
Please can you help me with this? I've been going round in circles all evening!
My website is www.bemindful-behappy.com
Best answer by Dov
Thanks so much for sharing the steps that you did take already, and exploring the Community for some solutions. And thank you
In addition to
I also recommend verifying the $source of both forms. You can verify by navigating into the sign-up form itself and clicking on the Call to Action (CTA) button on the form. Then, on the left-hand side you can verify the actual $source value the form is collecting. The “Subscribe Page” source is a generic source assigned when a form does not have a $source value under “Hidden Fields”. That may be the root of the problem since, although it is logging “Subscribe Page” as $source, it is a “stock” source value not directly applicable to this form. If the form currently logging “Subscribe Page” doesn’t have a $source under “Hidden Fields”, I recommend adding a net new $source value and try adding the flow filter using the new $source value.
Thanks, and have a great rest of your day.