Subscription Reminder Emails

Hello @DGroupKB,

Thanks for sharing your question with the Klaviyo Community!

I think the first thing we need to understand this situation is are these conditions within your split separated by an AND or OR conditions. Depending on how each of these conditions are separated is crucial as using an AND versus an OR or vice-versa can drastically change the outcome of your conditional split and how it behaves. 

In addition, I would also question how these “shipping_date_change” and “Subscription next shipping date change” metrics are triggered and are they triggering consistently. Since these two events/metrics are custom, I would suggest investigating further how they are recorded to understand more about these events and what they entail. After learning how these events are triggering, I would further recommend manually testing and triggering these events to make sure they are triggering consistently to be a viable condition to be used in your flow. 

Lastly, was there any particular reason you wanted to use a condition split versus flow filters to remove contacts from the flow should they cancel or update their subscription? Keeping in mind that flow filters are evaluated every step of the flow and therefore even without a conditional split, with the correct flow filter rules in place, contacts must qualify for them else they would be removed from the flow automatically. For example using a flow filter rule of “What someone has done, Cancelled Order zero since starting this flow” would cause contacts who cancelled their order since being in the flow to automatically be removed from it. 

I would further suggest taking a look at the following Help Center articles that may prove helpful in further understanding AND/OR conditions and flow filter and conditional split conditions:

• AND vs. OR Guide
• About Flow Triggers and Filters
• How to Add a Conditional Split to a Flow
• Creating a Replenishment Flow

I hope this helps!

David